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FAQ


 Orders, Shipping and Delivery

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.

Visit the My Orders page in your My account and click on TRACK ORDER to get real time status of your order

Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

Shipping/Delivery charges are particular to a product and are visible on the product page. For many products on 1clickpick, delivery charges are free as well.

 Cancellations and Returns

In the next 24-48 Hours after refund initiation.

Just click on the Return/Replace button you see against your order in your My Orderspage in My Account, and we will take care of the rest. You can return a product to 1Clickpick if:

  • Product is still covered under TrustPay within 7 days of receipt of your order
  • Faulty/defective product
  • Physically damaged product
  • Unhappy with the product quality
  • The product is different from description on the website
  • Size/Fit issue
We will arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.

You can cancel your order any time before the shipping of your product. Just click on Cancel button against your order in My Orders in My Account. We will cancel it and initiate your refund.

If you receive a faulty product, we request you to Contact Us within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request. * Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.

Our 7 days return and exchange policy ensures that you have a hassle-free shopping experience with 1Clickpick. Our service TrustPay guarantees your purchase and gives you 100% of your money back in case we falter on our commitments.

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